Let’s get your game back in bloom and you back to beating levels!
Below is a troubleshooting guide to help get your game running smoothly again. ⛲✅
Jump to:
- Fixing Game Crashing or Freezing Issues
- Cooling Down an Overheating Device
- Checking System & Device Requirements
- Clearing Your Cache
- Still having trouble?
🥶 Fixing Game Crashing or Freezing Issues
If your game isn't loading or closing, try these steps in order:
- Restart your device: Turn your device off and on again to refresh the system.
-
Check for app updates: Ensure you have the latest version of Jelly Busters from your app store.
Learn more about how to update your game. - Check your battery level: Low battery can cause performance lag, so make sure your device has at least 30% charge.
- Test your Internet connection: Make sure you have a stable connection, and switch between Wi-Fi and mobile data if needed.
- Reinstall the app: Delete and reinstall the app. Your game progress is saved as long you've connected and logged into a game account. Learn more about how to save your game progress.
🌡️ Cooling Down an Overheating Device
If your phone feels warm and starts heating up while playing, try these quick fixes:
- Close background apps: Exit all other open applications before playing.
- Unplug your charger: Avoid charging your device while playing, as this generates significant heat.
- Remove Case: Take off your phone case to help the device cool down faster.
- Take a break: If you’ve played for a long time, give your device a 5-minute rest.
📱 Checking System & Device Requirements
We strongly recommend using devices that comply with the requirements, otherwise, you might experience issues with the game. Please keep in mind that minimum system requirements may change with future updates.
Below are the system requirements for Jelly Busters:
- 3 GB Ram and 1 GB off free space
- At least 1 GB of free memory space
- Stable internet connection for full experience
Jelly Busters is compatible with the following devices:
- 🤖 Android 6 or above for Android devices
- 🍏 iOS 13 or above for Apple devices
🛠️ Clearing Your Cache (🤖 Android Devices Only)
"Cache" is a temporary storage spot for app files. Clearing it doesn't delete your progress, it just refreshes the app’s "short-term memory" since it removes temporary files that might be slowing the game down.
Here's how to clear your device's cache:
- Make sure the game app is closed.
- Go to your device's "Settings" ⚙️ and go to "Apps".
- Select Jelly Busters from the app list.
- Tap "Storage" and select "Clear Cache".
- Restart the game.
💬 Still having trouble?
If these steps didn't do the trick, please reach out to our Support Team by tapping the "Send Us a Message" button at the bottom of the page. 🦸♂️
Everything is better when it's running smoothly, so let’s keep that device cool and the fun flowing! 🌊