Let's get you back to a smooth gameplay experience.
If your game is freezing, crashing, not loading, or behaving unexpectedly, we recommend trying these steps:
- Make sure you have the latest version of the game installed — even stars need an upgrade now and then! 📲
- Check that your internet connection is stable, and switch to Wi-Fi if possible
- Close all other apps running in the background
- Restart your device, and let it rest for at least 10 seconds 😴
- Free up some memory on your device
- Try playing on a different device — older devices may have trouble handling all the game’s features
Hopefully, you’ll be back to collecting, growing, and ruling the galaxy in no time! 🌌
Need Further Assistance? 🆘
If your game is still causing trouble after trying the steps above, our Support Team will be happy to help. Just click on "Send us a message" to open a ticket. ✉️
To help us investigate faster, please include the answers to these questions in your message:
- When did this issue start happening — was it after an update? 📅
- Does it happen while the game is loading or during gameplay itself? 🎮
- Does it occur during a specific action or moment in the game? ✨
- How often does it happen? 🔄
- If possible, please send us a screenshot or video showing the issue. 📸
Our Support Team will take a closer look and do their best to get you back into the game as soon as possible.